Requirements
WHAT WE ARE LOOKING FOR- 4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level.- Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools.- Strong working knowledge of digital banking fraud typologies and controls in a real-time environment.- Sound, defensible decision-making under SLA pressure, and clear written case narration in English.- Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6.- GCC banking experience and Arabic language skills are a plus, not a requirement.
Description
ABOUT THE ENGAGEMENTCapitex is a specialist Financial Crime Compliance talent provider. We are building a fraud operations team for a 6-month staffing engagement with a leading Kuwaiti bank's 24/7 digital fraud operations function.This is a 6-month consultancy engagement with a defined delivery model: the first two months are delivered fully remotely, and from Month 3 the role relocates onsite to the bank's offices in Kuwait City for the remainder of the term. Onsite presence in Kuwait from Month 3 is a firm requirement of the role, not a preference - please only apply if you are genuinely able and willing to relocate for the onsite phase.THE ROLEAs an L2 Fraud Analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.WHAT YOU WILL DO- Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover.- Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud.- Make and document risk decisions - block, restrict, release, escalate - within the bank's fraud risk appetite and SLAs.- Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift.- Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.- Support case documentation to an evidential standard, including input to SAR/STR referrals where required.