Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
As a Resort Host Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the front office team, ensuring seamless guest arrival, departure, and in-stay experiences. You will lead and support Resort Hosts, maintain service excellence, and ensure all guest interactions reflect the luxury, personalised, and intuitive service standards of Banyan Tree.
You will act as a key operational leader on shift, ensuring efficiency, consistency, and exceptional guest satisfaction.
Key responsibilities
Front office operations & supervision
Supervise daily front office operations including check-in, check-out, and guest services.
Ensure smooth shift handovers and operational continuity.
Monitor room allocations in coordination with Housekeeping and Reservations.
Ensure accuracy of billing, cash handling, and system updates.
Team leadership & development
Lead, guide, and support Resort Hosts during daily operations.
Conduct shift briefings and ensure clear communication of priorities.
Provide on-the-job coaching and feedback to improve service delivery.
Support training and onboarding of new team members.
Monitor grooming, discipline, and adherence to SOPs.
Guest experience & relations
Ensure all guests receive a seamless and personalised arrival and departure experience.
Handle guest feedback, concerns, and complaints professionally and effectively.
Support VIP arrivals, special requests, and high-profile guest handling.
Ensure guest needs are anticipated and exceeded wherever possible.
Coordination & communication
Liaise closely with Housekeeping, Concierge, and F&B teams to ensure smooth operations.
Communicate guest preferences and operational updates effectively across departments.
Support efficient flow during peak periods and high occupancy situations.
Service excellence
Maintain and uphold Banyan Tree luxury service standards at all times.
Ensure consistency in guest interactions and operational delivery.
Lead by example in professionalism, attitude, and guest engagement.
Administration & reporting
Support daily front office reporting, audits, and shift handovers.
Ensure accurate data entry and compliance with PMS systems.
Assist with scheduling inputs and operational planning where required.
Health, safety & compliance
Ensure compliance with all front office procedures and brand SOPs.
Maintain guest data confidentiality and payment security standards.
Follow all safety, security, and emergency procedures.
Qualifications
Qualifications & experience
Minimum 2–3 years’ experience in front office operations in a luxury hotel or resort.
Previous supervisory experience preferred.
Strong knowledge of front office procedures and guest service standards.
Experience with PMS systems (Opera or similar) required.
Excellent spoken English; additional languages are an advantage.
Competencies
Strong leadership and team management skills
Guest-centric and service-driven mindset
Excellent communication and interpersonal skills
Ability to remain calm under pressure
Strong organisational and multitasking ability
Problem-solving and decision-making capability
Attention to detail and operational discipline
Professionalism and integrity
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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