Requirements
B2 (upper-intermediate) proficiency in English with clear, professional written and verbal communication skills. Strong customer service orientation, active listening skills, and empathy when dealing with patients and healthcare stakeholders. Ability to follow medical and operational protocols, handle sensitive information with discretion, and use CRM or call center systems effectively. Willingness to work on-site in Qesm El Sheikh Zaid, adapt to shift schedules, and collaborate within a fast-paced contact center environment.
Description
Company Description Alorica is a global customer experience (CX) company focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, Alorica combines strong performance, deep industry expertise, and advanced technology to deliver measurable results and new possibilities for its clients. The company is known for pioneering innovative customer experiences, maintaining bold and values-driven approaches grounded in integrity and authenticity. With approximately 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a culture that is curious, creative, connected, and committed to delivering exceptional service.Role Description The Medical Customer Service | B2 English & Graduates role is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, the team member handles inbound and outbound customer interactions related to medical inquiries, benefits, appointments, and basic treatment information, ensuring clear and accurate communication. Daily tasks include responding to patient and provider questions, documenting interactions in the system, and following established protocols to escalate complex medical issues to appropriate clinical teams. The role involves using B2-level English to explain procedures, policies, and services, while maintaining confidentiality and adhering to healthcare-related guidelines. Collaboration with colleagues and supervisors is expected to resolve customer concerns, improve processes, and maintain high service quality and satisfaction.QualificationsB2 (upper-intermediate) proficiency in English with clear, professional written and verbal communication skills.Strong customer service orientation, active listening skills, and empathy when dealing with patients and healthcare stakeholders.Ability to follow medical and operational protocols, handle sensitive information with discretion, and use CRM or call center systems effectively.Willingness to work on-site in Qesm El Sheikh Zaid, adapt to shift schedules, and collaborate within a fast-paced contact center environment.