Requirements
- Bachelor's degree in Business Administration, Hospitality, Real Estate, Facilities Management, or a related field.- Minimum 4–5 years of experience in community management, tenant relations, retail/mall operations, or hospitality.- Proven experience managing tenants, leases, or commercial partners within a mixed-use or club environment.- Strong interpersonal, conflict-resolution, and stakeholder management skills.- Excellent organizational skills with the ability to manage multiple on-ground priorities simultaneously.- Fluency in Arabic and English, written and spoken, is preferred. Comfortable working evenings/weekends to cover peak community hours and club events.
Description
- Serve as the primary on-ground point of contact for the clubcommunity, ensuring a welcoming and consistently high-quality member experience.- Manage the full tenant relationship lifecycle onboarding, fit-out coordination, day-to-day liaison, and renewal support.- Monitor tenant compliance with lease terms, operating standards, opening hours, and club brand guidelines.- Plan and deliver community activations, seasonal events, and member engagement programs across club facilities.- Resolve member and tenant complaints, escalating operational and facility issues to the Facility Director.- Coordinate with facilities, security, housekeeping, and F&B teams to maintain community areas to standard.- Build community feedback loops through surveys, floor walks, and committee meetings; report insights and satisfaction levels.- Collaborate with the Sports Marketing Manager to align community programming with club campaigns and sponsorships.- Track tenant performance, footfall and community KPIs, reporting monthly to the Facility Director