Requirements
Requires 1-3 years of experience in front office, reservations, guest relations, reception, hospitality, or airline lounges. Hands-on experience with reservation systems, hotel PMS, or CRM platforms is highly preferred. Fluency in spoken and written Arabic and English, proficiency in Microsoft Office Suite, and strong attention to detail, communication, and interpersonal skills are essential. Flexibility to work rotational shifts, weekends, and public holidays is also required.
Description
About the RoleWe are seeking a professional, detail-oriented Front Office / Reservation Agent to join our team in Egypt. In this role, you will manage guest reception, handle reservation systems, verify access eligibility, and deliver an outstanding high-end guest experience. The ideal candidate combines exceptional communication skills with a polished, customer-centric approach.Key ResponsibilitiesGuest Reception & Access Control: Welcome guests professionally, provide smooth check-in experiences, and verify memberships, vouchers, invitations, and access entitlements.Reservation Management: Process, update, confirm, and reconcile bookings received via phone, email, online systems, and walk-ins.Guest Profiles & Special Requests: Maintain accurate guest records, preferences, VIP arrangements, cancellations, waitlists, and no-shows according to protocol.Interdepartmental Coordination: Liaise seamlessly with F&B, operations, housekeeping, security, and transport teams to fulfill guest requirements.Service Excellence & Inquiries: Respond to guest questions regarding lounge policies, facilities, and services; resolve reservation discrepancies and service feedback professionally.Reporting & Administration: Prepare daily arrival, occupancy, no-show, and service reports while handling guest data with strict confidentiality.Operations Support: Process payments and accurate documentation as required, maintaining high personal presentation and front-desk standards.Requirements & QualificationsExperience: 1–3 years of experience in front office, reservations, guest relations, reception, hospitality, or airline lounges.Systems Knowledge: Hands-on experience with reservation systems, hotel PMS, or CRM platforms is highly preferred.Languages: Fluency in spoken and written Arabic and English.Technical Skills: Proficient in Microsoft Office Suite and professional email correspondence.Soft Skills: Strong attention to detail, calm under pressure, confident communication, and exceptional interpersonal skills.Availability: Flexibility to work rotational shifts, weekends, and public holidays.