Service Delivery Manager

🏢 TP Systems
📍 Doha, QatarFull-timeHybrid
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
TP Systems is seeking a Service Delivery Manager in Doha, Qatar. This role involves managing the full project lifecycle from initiation to closure, ensuring high-quality, timely, and budget-aligned project delivery. Key responsibilities include coordinating with internal departments and external vendors, mitigating risks, developing project plans, monitoring progress, and resolving challenges. The Service Delivery Manager will also be responsible for preparing status reports, ensuring SLA compliance, and driving continuous improvement initiatives to enhance service delivery and client experience. Preferred qualifications include a Bachelor's Degree in Business Administration, Information Technology, Engineering, or Project Management, with at least 8 years of experience in project delivery, stakeholder management, and service operations. Familiarity with project management methodologies such as Agile, Waterfall, or Hybrid approaches is required, along with strong communication, leadership, problem-solving, and organizational skills. Prior experience within Qatar's government or semi-government sectors is a plus.
Required Skills
Business, Sales & Management
Project Management
Other
Hybrid approaches
Requirements
The ideal candidate will possess a Bachelor's Degree in Business Administration, Information Technology, Engineering, or Project Management, coupled with 8 years of experience in project delivery, stakeholder management, and service operations within large-scale organizations. A strong understanding of project management methodologies like Agile, Waterfall, or Hybrid approaches is essential, alongside excellent communication, leadership, problem-solving, and organizational skills. Experience in Qatar's government or semi-government sectors is preferred.
Description
Key ResponsibilitiesManage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements.Coordinate effectively with internal departments and external vendors/service providers to ensure smooth communication, operational efficiency, and timely project completion.Identify, evaluate, and mitigate project risks by implementing appropriate corrective and preventive action plans.Develop comprehensive project plans, including project schedules, communication plans, resource allocation, and risk management strategies to ensure successful project delivery.Lead the complete project management lifecycle from project initiation and kickoff through planning, execution, monitoring, closure, and final handover.Monitor project progress and performance to ensure deliverables are completed within agreed timelines, budget, scope, and quality standards.Collaborate with customers, stakeholders, vendors, and cross-functional teams to resolve technical, operational, and design-related challenges efficiently.Prepare and present detailed project status reports, performance metrics, and executive summaries to senior management and key stakeholders.Ensure full compliance with Service Level Agreements (SLAs), governance standards, and deadline management while maintaining a strong focus on customer satisfaction and service excellence.Drive continuous improvement initiatives to enhance service delivery processes, operational performance, and client experience.Preferred Qualifications & SkillsBachelor's Degree in Business Administration, Information Technology, Engineering, Project Management, or a related field.Proven of 8 Years of experience in project delivery, stakeholder management, and service operations within large-scale organizations.Strong understanding of project management methodologies such as Agile, Waterfall, or Hybrid approaches.Excellent communication, leadership, problem-solving, and organizational skills.Experience working within government or semi-government sectors in Qatar is preferred.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00