Requirements
Requires post-secondary education or relevant qualifications in hotel management. Minimum 2 years of guest relations experience, preferably in a five-star hotel. Must have strong written and verbal communication skills in English, ability to work cohesively in a team, focus on guest needs, and exercise good judgment with difficult guests.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Sofitel Dubai the Obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a gastro pub, a French brasserie, and pool bar & lounge bring residents and patrons together to celebrate the French “joie de vivre.” Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meters of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence by capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
Job description
The position
To manage all activities relevant to the front desk such as the reception, check-in/out, cashiering, foreign exchange, and assisting guests with inquiries.
Key roles & responsibilities
Register and room all guest arrivals according to established procedures.
Perform check-in, check-out, and room change procedures and ensure all data are accurately entered into the hotel system.
Maintain cashier float and ensure accurate daily report of all money received.
Cash hotel guests’ personal payments and assist with currency exchange.
Keep abreast of all modifications to accounting policies and procedures.
Attend to guests’ requests for using the service of safety box at all times.
Be knowledgeable of all special promotion procedures for programs such as seasonal packages, frequent flyers programs, and hotel group loyalty programs.
Attend to guests’ complaints, inquiries, and requests; refer problems to supervisor or assistant manager if unable to assist.
Be familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be “sold” an onward booking to another Sofitel property.
Ensure that guests depart the hotel with a positive impression of hotel service.
Perform audit balances and prepare all reports for audit in an orderly fashion.
When on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivals.
Maintain comprehensive knowledge of standard reservation procedures.
Maintain exemplary department standards of behavior, appearance, and attitude.
Ensure front desk work area is kept clean and in an orderly state at all times.
Be fully aware of the credit policy.
Adhere to occupational health and safety policies and procedures.
Perform related duties and special projects as assigned.
Qualifications
Personal attributes
Strong written and verbal communication skills in English.
Able to develop rapport with and gain support from colleagues and management staff.
Ability to work cohesively with co-workers as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to promote positive relations with all guests and patrons.
Able to exercise good judgment with difficult guests.
Understanding and ability to work in a multi-cultural environment.
Qualifications
Post-secondary education or relevant qualifications in hotel management.
Experience
Minimum 2 years guest relations experience, preferably in a five-star hotel.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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