Requirements
High school diploma or equivalent; hospitality or customer service experience preferred. Strong communication and interpersonal skills with a friendly, professional demeanor. Ability to multitask and manage reservations efficiently in a fast-paced environment. Proficient in using reservation systems and basic computer applications. Excellent organizational skills and attention to detail. Flexibility to work evenings, weekends, and holidays as required. Knowledge of health, safety, and hygiene standards in hospitality settings.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
How you will make an impact (key responsibilities):
1. Guest reception & seating
Greet guests warmly upon arrival and provide a friendly, professional first impression.
Confirm reservations and manage walk-in guests efficiently.
Escort guests to their tables and present menus promptly.
Maintain an organized seating chart to optimize table turnover and guest flow.
2. Reservation & queue management
Handle phone calls and online reservations accurately.
Update and monitor reservation systems to avoid overbooking.
Communicate estimated wait times to guests and manage waiting lists effectively.
Coordinate with service staff to ensure timely table readiness.
3. Customer service & experience
Respond to guest inquiries and provide accurate information about menu, specials, and services.
Address guest concerns or complaints promptly and escalate when necessary.
Ensure guests feel valued and comfortable throughout their visit.
Assist in creating a welcoming atmosphere that reflects brand standards.
4. Operational support
Maintain cleanliness and organization of the reception and waiting areas.
Collaborate with servers and kitchen staff to ensure smooth operations.
Monitor dining area for guest needs and assist with special requests.
Follow health, safety, and hygiene protocols at all times.
Qualifications & skills
High school diploma or equivalent; hospitality or customer service experience preferred.
Strong communication and interpersonal skills with a friendly, professional demeanor.
Ability to multitask and manage reservations efficiently in a fast-paced environment.
Proficient in using reservation systems and basic computer applications.
Excellent organizational skills and attention to detail.
Flexibility to work evenings, weekends, and holidays as required.
Knowledge of health, safety, and hygiene standards in hospitality settings.
About the Company
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.
Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
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