✨ AI Summary
This role involves performing new GPS installations, regular maintenance, and troubleshooting of IVMS/GPS devices to ensure optimal performance. The GPS Technician is responsible for closing job cards within specified timeframes, updating the MMS system daily, and maintaining high customer satisfaction through prompt and professional service. Key responsibilities include applying strong technical and problem-solving skills for hardware and connectivity issues, adhering to company procedures, ISO standards, and QHSE policies, and maintaining a professional appearance. The role requires working independently with minimal supervision and a high level of accountability.
Perform new GPS installations, regular maintenance and troubleshooting issues related to installed IVMS/GPS devices to ensure optimal performance.Ensures all job cards are closed within the specific timeframe from the time of activation.Ensure all completed tasks are properly updated in the MMS system on the same day and maintain hard copies when required.Complete service assignments promptly in accordance with company standards and customer expectations to maintain high customer satisfaction.Al
Requirements
- Possess a High School Diploma or equivalent; an Associate's degree in a technical field is a plus.
- Hold certifications such as Certified GPS Technician (CGT) or relevant electronics certifications.
- Minimum of 2-3 years of hands-on experience in GPS installation, maintenance, and troubleshooting.
- Familiarity with fleet management systems and telematics platforms.
Description
Perform new GPS installations, regular maintenance and troubleshooting issues related to installed IVMS/GPS devices to ensure optimal performance.Ensures all job cards are closed within the specific timeframe from the time of activation.Ensure all completed tasks are properly updated in the MMS system on the same day and maintain hard copies when required.Complete service assignments promptly in accordance with company standards and customer expectations to maintain high customer satisfaction.Always maintain clear and professional communication with clients, supervisors, and team members.Apply strong technical and problem-solving skills to diagnose and resolve hardware or connectivity issues.Perform all service tasks professionally and in accordance with company procedures and quality standards.Work independently with minimal supervision while maintaining a high level of accountability and responsibility.Ensure to comply with ISO standards and company procedures.Adhere to QHSE rules, policies and procedures preserving own safety and that of others who may be affected by personal acts of omission.Ensures that the company uniform is worn properly while on duty, maintaining a neat and presentable appearance.Performs other related duties as required.