Requirements
Requires a Bachelor's degree or above in Automotive Engineering, Mechanical, or Business Management. Must have 5+ years of after sales experience in automotive OEM, with a preference for overseas market experience. Key skills include deep understanding of automotive after sales operations, dealer network management, warranty, technical support, parts supply, service training, CSI, and proven experience in overseas region management, dealer development, and performance improvement. Strong business acumen, KPI-driven, project management, and problem-solving skills are essential. Fluency in English is required, with Arabic being a plus. Willingness for long-term overseas assignments or frequent travel and adaptability to cross-cultural environments are necessary. Familiarity with MS Office is required, and experience with automotive DMS/after sales systems is preferred.
Description
About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.Position ObjectiveLead and manage the after sales business & service operations for assigned overseas regions/markets. Drive dealer network development, service capability improvement, customer satisfaction, parts & service revenue, warranty & quality control, and regional after sales strategy execution to ensure OEM brand reputation, market competitiveness and sustainable business growth.Key Objectives: Develop and implement regional after sales strategy & business plan in line with OEM global/headquarter targets. Manage and develop overseas dealer service network: appointment, audit, training, performance evaluation and improvement. Lead regional service capability building: technician & service advisor training, service process standardization, tool & equipment promotion. Manage regional warranty policy, claim audit, quality feedback and field issues tracking & closure. Monitor and improve Customer Satisfaction (CSI/NPS) and handle critical customer/escalated complaints. Manage service campaigns, recall/field action, technical support and service operation compliance in the region. Collect market & competitor after sales information; provide feedback to HQ for product & service improvement. Lead cross-functional coordination (product, logistics, quality, finance) to ensure regional after sales operation efficiency.Job Requirements & Qualifications Bachelor's degree or above; Automotive Engineering, Mechanical, Business Management or related. 5+ years of after sales working experience in automotive OEM, preferably with overseas market / export / international after sales experience. Deep understanding of automotive after sales: dealer service management, warranty, technical support, parts supply, service training & CSI. Proven experience in overseas region management, dealer development and performance improvement. Strong business acumen, KPI driven, project management and problem-solving skills. Fluent in written and spoken English; Arabic is a plus. Willing to take long-term overseas assignments or frequent overseas business travel and adapt to cross-cultural working environment. Good communication, negotiation, presentation and cross-team collaboration skills. Familiar with MS Office; experience in automotive DMS/after sales systems is preferred.