Requirements
Candidates must have a Bachelor's degree in a medical field and at least 1 year of experience in insurance, travel, and medical assistance operations. Fluency in English is mandatory, with Arabic and French being a plus. Typing proficiency and legal eligibility to work in the country are also required.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Insurance
Key responsibilities / What you do:
• Manage the assigned tasks related to medical assistance cases.
• Evaluate medical claims according to the guidelines.
• Coordinate with different providers to ensure high quality of service when organizing medical assistance.
• Respond to inbound and outbound telephone and email customer and partner inquiries and ensure call quality monitoring.
• Claims evaluation and processing activities such as checking policy, eligibility, claims creation in the system, follow-up upon ongoing claims ensuring the requested turnaround time, and processing of claims and other tasks related to claims management.
• Assist callers on claims process, procedure, and network inquiries, explaining policy terms and conditions.
• Accommodate business units, travel, and TPA international requests with regards to opening international files, placement of guarantee of payment, etc.
• Follow the complaints and escalation management process and log complaints with action and resolution in the system or tools provided by the company.
• Ensure proper system-related tasks such as creating files and service provider updates on the portal.
• Record tasks in the productivity file, share with management, and ensure reaching the level of productivity assigned.
• Follow internal processes and guidelines to ensure reaching the operational KPIs (quantity and quality) and the attendance KPIs.
• Request feedback in relation to the performed tasks and discuss with the team leader the monthly scorecard results.
• Monitor daily activities as per the communicated service level agreement, create reports, statistics, analysis, and report any deviation.
• Attend training sessions as requested and participate in departmental activities in accordance with the monthly schedule.
• Attend internal meetings related to the job as per internal requirements.
• AI readiness: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.
Key requirements / What you bring:
• Bachelor's degree in medical field.
• 1+ years insurance, travel, and medical assistance operations experience.
• Fluency in English is mandatory.
• Fluency in Arabic (first), French (second) is a plus.
• Fluency in typing.
• Legally permitted to work in the country of operations.
• Physically fit to carry out duties.
Key benefits / What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz's company culture. One means to achieve diverse teams is a regular rotation of Allianz executive employees across functions, Allianz entities, and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.
Apply Now