Requirements
The ideal candidate will have 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required. Executive/leadership experience working on digital transformation projects or enterprise software deployments, along with experience in a major industry, is preferred.
Description
Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionWhat you get to do in this role:Customer AdvisoryEngage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologiesLead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challengesDocument and present insights and recommended solutions to meet customer goalsCreate high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify actionCommunicate and advise in 1:1 and 1: many environmentsSales and Customer Success AdvisoryWork with sales and customer success to help determine account plans and sales strategy for accounts in the region.Provide expertise to help assess and prioritize accounts and strategiesProvide full lifecycle business outcome and value realization adviceThought leadershipIdentify and lead to the creation of new IP (best practices, white papers, workshops, etc.)Improve current methods and frameworksWork with and enable the ServiceNow teams on a business consulting approach to salesQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendorExecutive / leadership experience working on digital transformation projects or enterprise software deployments preferredExperience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferredExperience developing C-Level relationships with an ability to simplify and communicate complex topics to an audienceExperience with public speaking, meeting facilitation and white boardingDeep customer connects in regionsHigh level of executive presence with a humble demeanorAnalytical and financial experienceEnjoyment working in a collaborative environmentAbility to travel up to 40% of the timeAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.