✨ AI Summary
Nokia is seeking a Technical Support Engineer to provide 24/7 technical support for Network Management System (NMS) products like TNMS, DNA, INM, and WS-NOC. Responsibilities include diagnosing and resolving customer issues, performing maintenance, updating documentation, and managing outages. The role requires excellent problem-solving, communication, and analytical skills, with a customer-centric approach. A degree in Computer Science or equivalent experience is preferred, along with experience in Optics technology, NMS, and technical support. Adherence to ISO27001 is mandatory.
Requirements
A degree in Computer Science or equivalent practical experience in technical support is preferred. Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is advantageous. Excellent problem-solving, analytical, communication, and interpersonal skills are required, along with a proactive and self-motivated attitude. Adherence to ISO27001 is mandatory, and 5% travel may be required.
Description
At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.