Relationship Banker - Loan DST

🏢 mashreq
📍 United Arab EmiratesFull-timeOn-site
📅 Posted: Yesterday🔄 Updated: Yesterday
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✨ AI Summary
This role as a Relationship Banker - Loan DST focuses on achieving monthly sales targets and driving business growth for personal banking products and services. Key responsibilities include prospecting new customers through various channels, presenting and selling financial products, conducting micro-marketing activities, and managing customer interactions to meet service delivery standards. The position requires strict adherence to bank policies on KYC, FATCA, AML, and CTF, as well as accurate recording of sales activities in daily reports and CRM. The ideal candidate will possess strong sales acumen, problem-solving skills, and a commitment to ethical conduct and customer satisfaction.
Required Skills
Business, Sales & Management
○Real Estate Sales○Customer Success
Soft Skills & Professional Competencies
○Communication
Other
○product knowledge○FATCA
Finance, Legal & Governance
○KYC○AML
Requirements
Requires a graduate degree with 2 years of banking sales experience. Must possess confidence, persistence, strong personality, and good verbal/written communication skills. Basic knowledge of retail banking products, service policies, and processes is necessary. Must be able to achieve monthly sales targets, prospect new customers, present and sell banking products, handle objections, and ensure end-to-end customer satisfaction. Strict adherence to bank policies regarding product, KYC, FATCA, AML, CTF, and third-party interactions is mandatory. Daily sales activities must be recorded in reports and CRM.
Description

KEY RESULT AREAS

  • Achieve monthly sales targets in the financial year.
  • Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
  • Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
  • Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
  • Handling objections with a view to getting the customer to buy or company to transfer payroll.
  • Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
  • Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
  • Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
    Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
  • Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.

PROBLEM SOLVING

  • Sales require understanding customers’ individual financial circumstances.
  • Responsible for assisting staff and customers in achieving their goals and objectives.

DECISION MAKING AUTHORITY & RESPONSIBILITY

  • Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
  • Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.

KNOWLEDGE, SKILLS AND EXPERIENCE

  • Sales profile that require confidence, persistence, personality and verbal written
  • Basic knowledge of products, service policies and processes of Retail Banking.
  • Graduate from any discipline with 2 years banking sales experience

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00