Requirements
Requires a minimum of 2 years of experience in a customer-facing role, preferably in hospitality or front office. Must possess excellent communication, interpersonal, and service-oriented skills, with proficiency in hotel management software and Microsoft Office. Ability to multitask and remain calm under pressure is essential. Fluency in English and Russian is required.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our corporate social responsibility activities, like Planet 21.
Job description
Guest relations agent
The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.
Greet and welcome guests upon arrival with a warm and professional demeanor.
Assist with check-in and check-out procedures efficiently and accurately.
Handle guest requests, inquiries, and complaints in a timely and courteous manner.
Provide information on hotel facilities, services, and local attractions.
Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
Maintain updated knowledge of hotel policies, promotions, and room availability.
Record guest feedback and contribute to improving guest satisfaction scores.
Anticipate guest needs and offer proactive assistance.
Promote hotel services, facilities, and upgrades when appropriate.
Qualifications
Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
Excellent communication and interpersonal skills.
Friendly, empathetic, and service-oriented personality.
Proficient in using hotel management software and Microsoft Office.
Ability to multitask and remain calm under pressure.
Fluent in English and Russian language (additional languages are a plus).
Flexibility to work shifts, weekends, and holidays as needed.
Additional information
Your team and working environment:
Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal and meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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