Requirements
Requires a minimum of 3-5 years of experience as a hostess or in a similar front-of-house hospitality role, with proven supervisory or lead experience. Must possess exceptional communication, organizational, and multitasking abilities, along with proficiency in POS systems and reservation management software. A high school diploma or equivalent and fluency in English are mandatory; multilingual abilities are highly desirable.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
SO is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job description
We are seeking an experienced and professional senior hostess to join our hospitality team in Dubai, United Arab Emirates. In this leadership-focused role, you will be the first point of contact for our guests, setting the tone for their dining experience while managing front-of-house operations with excellence and grace. As a senior hostess, you will oversee daily host operations, mentor junior staff, and ensure every guest receives a warm welcome and exceptional service.
Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality
Manage reservation systems and optimize table assignments to maximize seating efficiency and guest satisfaction
Oversee host stand operations, including phone management, waitlist coordination, and guest flow throughout service periods
Train, mentor, and supervise junior hostesses and front-of-house staff, providing constructive feedback and performance guidance
Handle guest inquiries and concerns with empathy and problem-solving skills, resolving issues promptly and professionally
Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency
Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service
Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
Assist with special events, private dining arrangements, and group reservations as needed
Demonstrate proficiency with point-of-sale (POS) systems and reservation management software
Qualifications
Minimum 3-5 years of experience as a hostess or in a similar front-of-house hospitality role
Proven supervisory or lead experience with the ability to train and motivate team members
Exceptional communication and interpersonal skills with a customer-focused mindset
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency with POS systems and reservation management software
Excellent problem-solving and conflict resolution skills
Professional demeanor with a friendly and empathetic approach to guest interactions
High school diploma or equivalent
Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable
Knowledge of hospitality industry standards and best practices
Ability to work flexible hours, including evenings, weekends, and holidays as required
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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