Requirements
Candidates should have previous experience in a concierge, guest relations, front office, or similar guest-facing role within a luxury hotel. Essential skills include exceptional interpersonal and communication abilities, strong organizational skills with attention to detail, passion for personalized guest experiences, and proficiency in hotel property management systems and Microsoft Office applications.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Personal concierge role overview
A personal concierge at Waldorf Astoria Dubai International Financial Centre, a Forbes five-star luxury hotel, plays a pivotal role in delivering the legendary True Waldorf Service experience. As the primary point of contact for our guests from pre-arrival through post-departure, you will anticipate individual preferences, curate personalized experiences, and create memorable moments that reflect Waldorf Astoria's commitment to luxury, elegance, and exceptional hospitality.
What will I be doing?
As a personal concierge, you are responsible for delivering seamless, personalized service throughout the guest journey by anticipating needs, coordinating bespoke experiences, and ensuring every interaction exceeds expectations. Working collaboratively with all hotel departments, you will provide exceptional service to True Waldorf Service guests, VIPs, and residents while maintaining the highest standards of professionalism and attention to detail. Specifically, you will be responsible for:
Review daily arrival reports for True Waldorf Service (TWS) guests and VIPs, prioritise room assignments, and coordinate room allocations with the housekeeping team.
Contact guests prior to arrival via email and telephone to confirm arrival details, understand preferences, and arrange personalised services and special requests.
Confirm guest requests prior to arrival and communicate all relevant information to hotel departments to ensure seamless service delivery.
Ensure all departments are informed of guest preferences, history, special occasions, and individual requirements before arrival.
Inspect assigned rooms prior to guest arrival to verify cleanliness, functionality, presentation, and the placement of requested amenities.
Select and coordinate appropriate in-room amenities for TWS guests, VIPs, and guests celebrating special occasions.
Manage the Guest Relations Desk and maintain a visible, professional presence in the hotel lobby.
Coordinate guest requests and provide thoughtful recommendations that enhance the overall stay experience.
Maintain effective communication with Front Office, Housekeeping, Concierge, Culinary, Engineering, and other hotel departments to ensure operational excellence.
Maintain the inventory and presentation of guest amenities.
Maintain up-to-date knowledge of hotel facilities, services, dining venues, promotions, daily VIP arrivals, and special events.
Coordinate departure arrangements, including transportation, luggage assistance, shipping, airline information, and other personalised departure services.
Build lasting guest relationships by recognising returning guests, recording preferences, and supporting guest loyalty.
Ensure all guest interactions and service delivery reflect True Waldorf Service and Forbes five-star luxury standards.
What are we looking for?
A personal concierge serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and collaborating with team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a concierge, guest relations, front office, or similar guest-facing role within a luxury hotel.
Exceptional interpersonal and communication skills with the ability to build genuine guest relationships.
Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities.
Passion for delivering personalised, intuitive, and memorable guest experiences.
Professional appearance and demeanour that reflects the standards of a Forbes five-star luxury hotel.
Ability to remain composed and adaptable while managing changing guest needs.
Strong problem-solving and conflict resolution skills.
Proficiency in hotel property management systems and Microsoft Office applications.
Ability to work collaboratively across departments to deliver seamless guest experiences.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Forbes five-star luxury hotel or internationally recognised luxury hospitality brand.
Knowledge of True Waldorf Service standards.
Additional language skills.
Experience with Opera Cloud or other hotel property management systems.
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for.
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
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