Operations Agent (B2B Airline / Hotel Booking System)

📍 Giza, EgyptFull-timeOn-site
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
The Operations Agent will manage day-to-day travel bookings, prioritizing offline requests via WhatsApp and phone, and processing transactions through B2B airline and hotel systems. Key responsibilities include handling reservations, issuing/reissuing tickets, confirming hotel bookings, and ensuring accurate and timely transaction completion. The role requires supporting B2B clients with prompt service, resolving booking issues, and maintaining high operational standards.
Required Skills
Other
○Amadeus○Galileo○airline fare rules○Arabic○English○manage multiple requests○booking platforms○tourism○customer support○amadeus gds○aviation○tourisim tickiting○travel arrangements○issue○reissue○refund
Soft Skills & Professional Competencies
○Calm Under Pressure○Attention to Detail○Problem Solving○Communication
Productivity & Workplace Tools
○Microsoft Office
Engineering, Construction & Trades
○MEP Coordination
Hospitality, Retail & Customer Service
○Reservations
Information Technology
○Ticketing Systems
Business, Sales & Management
○Customer Success○Real Estate Sales○B2B Sales
Requirements
Bachelor’s degree in Travel & Tourism or related field (preferred)3–5 years of experience in airline ticketing or travel operationsStrong knowledge of advanced GDS systems (Amadeus Or Galileo)Experience handling offline requests (WhatsApp / phone) preferringGood understanding of airline fare rules and hotel booking processesStrong communication skills in Arabic and EnglishAbility to work under pressure and manage multiple requestsStrong attention to detail and problem-solving skillsProficiency in Microsoft Office (Word, Excel) and booking platforms
Description
The Operations Agent is responsible for managing day-to-day travel bookings, with priority given tooffline booking requests received via WhatsApp, and phone, in addition to processing transactionsthrough B2B airline and hotel systems. This includes handling reservations, issuing and reissuingtickets, confirming hotel bookings, and ensuring all transactions are completed accurately andwithin agreed timelines. The role supports B2B clients by delivering prompt and efficient service,resolving booking-related issues, and maintaining high operational and service standards.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00