Requirements
The Representative, Resort Kiosk requires previous experience with B2C Sales and high-quality guest service oriented organizations, along with a High School degree. Previous experience with daily resort reception operations, reservation systems, call center operations, and guest service activities is preferred. Candidates must be able to communicate clearly, work outdoors in fast-paced conditions, stand for long periods, and be flexible with work schedules including weekends and holidays.
Description
( 20636 )Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.The Representative, Resort Kiosk requires extensive guest interaction which needs to be maintained in a professional and friendly manner. The majority of the time, the Resort Kiosk Rep will be located in the East and West Towers, as well as the Leap of Faith Kiosk, but may be called upon to assist in all areas of the operation as required by the Management Team. Team members are responsible for handling guest queries, reservations/sales and customer service for all Dolphin Bay, Sea Lion Point, Marine Animal Interactions, as well as, Cabana Rentals at Aquaventure Water Park and the ATP Hotel Pool or as required by the Management Team. The position requires having extensive knowledge of all of the Atlantis the Palm Resort Activities pertaining to the 4 main attractions at Atlantis the Palm, as well as good product knowledge of the resort as a whole.About The RoleListening to the guests requirements and presenting appropriately to make a saleProvide excellent customer service and selling the product that best suits the guests needsMaintaining and developing relationships with existing guests in person and possible follow up via telephone calls and emailsResponding to incoming guests either in person, via email and phone enquiries, in a matter that best represents Atlantis the Palm's 5 Star ServiceAdvising guests on product developments and discussing special promotionsChallenging any objections with a view to getting the guests to buyHandling internal Attraction/Interaction bookings from Guest Services, Imperial Club, VIP Services, etc.Responding to emails in a timely mannerAnswering general queries for all programs in the Marine and Waterpark Division.Answering general queries for all parts of the resort.Processing of payments for interaction bookingsResolving guest queries, concerns and/or complaintsPerform any and all tasks as assigned by your supervisors necessary within the operation of Dolphin Bay, Aquaventure Water Park, Sea Lion Point and The Lost Chambers AquariumOther assigned duties necessitated by operational demandRepresenting their company at trade exhibitions, events and demonstrationsFamiliar with Galaxy, eGalaxy and IOS operating SystemsReviewing your own performance in order to hit and exceed daily and monthly targetsCheck the daily inventory report for all inventoried interactions/cabana's etcAccurately recording sales and order information, and entering figures into our computer systemAttending team meeting and sharing best practice with colleaguesMaking accurate, rapid cost calculations and providing customers with accurate quotationsAbout YouPrevious experience with B2C Sales and high quality guest service oriented organizationHigh School degree requiredPrevious experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferredThe ability to anticipate and deliver superior guest serviceAbility to work outdoors, as well as, fast pace conditionsMust be able to stand for long time periods, and be able to work in inclement weather conditionsAbility to be flexible with work schedule including weekends and holidaysThe ability to troubleshoot and resolve problems quicklyDemonstrates the ability to communicate in a clear and professional mannerExcellent interpersonal, teamwork and planning skillsProficient in the use of computer software and systemsEssential to position & to executing job responsibilities. Fluent in English, (Arabic, Russian, Chinese a plus ) We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.