✨ AI Summary
The Operations Manager will lead and manage Call Center operations during the overnight shift (7:00 PM – 4:00 AM) in Fifth Settlement, New Cairo. Key responsibilities include planning, supervising daily operations, monitoring team performance against targets and KPIs, coaching team leaders and agents, handling escalations, implementing process improvements for productivity and quality, and preparing performance reports. The role requires proven experience in managing US/English accounts and strong leadership, communication, and problem-solving skills.
🎁 Benefits & Perks
Competitive Salary, Medical Insurance, Career Growth & Promotion Opportunities, Stable work environment
Requirements
Requirements:- 3+ Years experience in Call Center Field in a supervisory/leadership role- Proven experience handling US / English Accounts is a must- Strong Leadership, Communication & Problem-solving skills- Ability to work under pressure and meet deadlines- Excellent English communication skills- Male Candidates Only- Overnight Shift: 7:00 PM – 4:00 AM- Location: Fifth Settlement - Must be able to commuteWhat We Offer:- Competitive Salary - Medical Insurance- Career Growth & Promotion Opportunities- Stable work environment
Description
We are Hiring: Operations Manager ???? Location: Fifth Settlement, New CairoAbout the Role:We are looking for a results-driven Operations Manager to lead and manage our Call Center operations during the overnight shift.Key Responsibilities:- Plan, manage & supervise daily Call Center Operations- Monitor team performance and ensure Targets & KPIs are met- Coach, train and motivate team leaders and agents- Handle escalations and ensure smooth workflow- Implement processes to improve productivity and quality- Prepare daily/weekly performance reports