Requirements
The villa butler must possess strong guest service and personalized service skills, with an exceptional attention to detail and the ability to anticipate guest needs. Impeccable grooming and professional communication are essential. The role requires adherence to company policies and procedures, maintaining confidentiality, and protecting company assets.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Position summary
The villa butler is a key element in a team of professionals striving to deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided in any other hotel or resort in UAE.
The position of villa butler provides a very personalized, detailed and seamless service to guests.
The villa butler will take gentle care of all assigned guests from pre-arrival until departure without imposing themselves on the guests. The guests will see the villa butler as owner of each guest’s needs and requests. The attention to detail that is required from villa butlers, and their ability to anticipate guests’ needs, meaning that they are the consummate hotel professionals with impeccable standards.
Villa butlers will not accept anything less than the best available presentation of the villas, themselves and outdoor areas (villa driveway, wooden beach path, deck and pool, villas parking areas, gardens, beach accesses, villas pantries, main pantry and office). Our first impression on guests is often a significant part of the lasting impression left in their memories.
Everything we do must support the heritage and legacy of Bulgari, which includes our attire and grooming. Everything we do, say and even, do not say, communicates to the guest. As a Bulgari staff member, it is extremely important to ensure that we do not only demonstrate our core values in our everyday interactions with our guests, but that our behavior demonstrates a way that reflects the unique personality of the Bulgari brand.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs;
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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