Description
Job SummaryAgility is looking for a Lead Technology Architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1-2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio. Your ResponsibilitiesIdentity & Access ManagementAdminister Microsoft Entra ID and on-premises AD across all environmentsDesign and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)Own hybrid identity via Entra ConnectMessaging & EmailAdminister Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rulesOwn email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrationsCollaboration & VoiceAdminister Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)Manage SharePoint Online and OneDrive, including external sharing and Known Folder MoveSecurity & Threat ProtectionOperate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)Lead incident response and maintain hardening controls aligned to CIS benchmarksEndpoint Management (Intune)Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scriptsCertificates, DNS & Web PublishingManage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platformsOwn domain governance, registrations, and the web publishing approval workflowArtificial IntelligenceAdminister enterprise AI platforms including Claude integrations and Microsoft CopilotDesign AI workflows and agents, govern AI access, model organizational data, and manage AI licensingArchitecture, Governance & LeadershipAct as technical design authority; maintain standards, runbooks, and documentationLead, mentor, and delegate to a small admin teamServe as final escalation point; on-call for critical incidents RequirementsYour QualificationsEducationBachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)Exceptional hands-on experience may be considered in lieu of formal qualificationsExperience12-15 years in enterprise IT infrastructure with deep Microsoft stack expertise5-7 years in a senior architect or technical lead role owning M365 environments end-to-endProven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft DefenderPractical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modelingCertifications (Required/Strongly Preferred — candidates should hold several)MS-102 — Microsoft 365 Enterprise Administrator ExpertSC-300 — Identity and Access Administrator AssociateSC-200 — Security Operations Analyst AssociateMD-102 — Endpoint Administrator AssociateMS-700 — Teams Administrator AssociateAZ-104 — Azure Administrator AssociateMS-203 — Messaging Administrator Associate (or equivalent)Other RequirementsBased in Kuwait or willing to relocate; on-site at Kuwait Head OfficeEligible to hold Global Administrator / privileged access (enhanced background screening may apply)Fluent professional English; Arabic is an advantageOn-call availability for critical incidentsYour Proficiencies Excellent problem-solving skills and attention to detail Effective communication and collaboration skills Ability to work independently and handle multiple tasks Analytical and troubleshooting skills Stakeholder ManagementTechnical Leadership & Collaborative InfluenceOperational Excellence & Adaptive DeliveryStrategic Problem-Solving & Architecture DesignFluent professional English; Arabic is an advantage