✨ AI Summary
Dicetek LLC is seeking an Online Channel Support professional in Abu Dhabi, UAE. The role involves providing support for digital channels within the Investment and Wealth Management domain, analyzing and resolving technical issues, and coordinating with vendors and internal IT teams. The candidate will also support IT change and problem management processes, utilize AWS DevOps tools, Kubernetes, application servers, and web services, and leverage Dynatrace for performance monitoring. Responsibilities include supporting project managers, reviewing vendor solutions, defining SLAs, investigating business-reported issues, project administration, documentation, vendor evaluation, and ensuring smooth transitions from project to production.
Key qualifications include 4-5 years of IT experience with a banking background, specifically 1-2 years in application and technical systems management. A Bachelor of Business Administration or an MBA/PG Diploma in Business Management (Finance, Information Technology) is required. The candidate must be willing to work in shifts, possess strong analytical and problem-solving skills, and have excellent English communication skills, with Arabic being a plus. Experience with team collaboration, service culture, and banking operations is also necessary.
Strong knowledge and hands-on experience in Digital Channels.Solid understanding of the Investment and Wealth Management domain.Ability to analyze, troubleshoot, and resolve technical issues by coordinating with vendors and internal IT teams.Good understanding of IT Change Management and Problem Management processes.Practical experience with AWS DevOps tools, Kubernetes platforms, application servers, and web services.Experience in Dynatrace for application performance monitoring and issue diagn
Requirements
At least 4-5 years in IT with a banking background with at least 1-2 years in a capacity with a wide experience in handling of application systems and technical systems. Strong experience in team collaboration skills in a service culture, are required
Working knowledge and experience of banking operations and related problems
Willingness to work in shifts
Ability to prioritize and handle multiple tasks
Knowledge and ability to apply quality control techniques
Strong written and verbal communication skills in English, Arabic an advantage
Influencing, persuasion and negotiation skills
Excellent interpersonal skills
Ability to build partnerships and interact with all levels
Planning, analytical and time management skills
Excellent person to person communication skills
Skills
AWS DevOps
Kubernetes
application servers
Description
Strong knowledge and hands-on experience in Digital Channels.Solid understanding of the Investment and Wealth Management domain.Ability to analyze, troubleshoot, and resolve technical issues by coordinating with vendors and internal IT teams.Good understanding of IT Change Management and Problem Management processes.Practical experience with AWS DevOps tools, Kubernetes platforms, application servers, and web services.Experience in Dynatrace for application performance monitoring and issue diagnostics.Ability to work in a 24/7 production support environment and handle high‑pressure situations effectively.Support the Project Manager in delivering technology‑enabled initiatives and IT deliverables for medium, high, or strategic priority projects.Review vendor-provided solutions to ensure alignment with project and technical requirements.Assist business users in understanding system functionalities and technical capabilities.Define and agree on SLAs related to project deliverables and ensure timely fulfilment.Investigate business‑reported issues and manage resolution by working with internal IT or vendors.Support overall project administration, including project planning and reporting.Assist in preparing and coordinating project documentation (transition documents, technical procedures, etc.).Support vendor evaluation processes and monitor contract compliance and implementation quality.Assist the Project Manager in ensuring smooth transition from project to production and proper handover to the production support team.Provide support for SIT and ensure comprehensive UAT assistance for business users.