✨ AI Summary
The Business Manager - Centrepoint is responsible for driving overall Centrepoint sales across 4 concepts by collaborating with store supervisors. This role focuses on controlling costs through commercial, operational, people, and customer service excellence. The Business Manager leads by example to ensure exceptional customer service and invests in developing the store team. Key responsibilities include strategizing store environment, ensuring customer experience standards, managing Shukran loyalty program, analyzing business reports, minimizing shrinkage, managing controllable expenses, executing promotions, and analyzing competition.
The role also involves people management, including staff deployment, performance management, coaching, and development. Ensuring adherence to company code of conduct, HR policies, and local labor laws is crucial. Process responsibilities include store audit compliance, smooth goods receipt, maintaining health & safety, and adhering to system guidelines.
Requirements
The ideal candidate will possess strong communication and interpersonal skills, with the ability to influence people at all levels and engage with senior leaders. A results-oriented approach, with a proven ability to coach and develop others, and a strong team player mentality are essential. Experience in retail sales management, store operations management, people management, customer service excellence, and cost control is required.
Description
| Job Purpose |
| Drive overall Centrepoint sales by collaborating with store supervisors from 4 concepts. Control costs through commercial, operational, people and customer service excellence. Leads by example to ensure all customers receive exceptional service through effective management of the store team. Invests time, energy and enthusiasm developing all team members. |