Requirements
Requires 5+ years of program management experience in a fast-paced engineering organization, a Bachelor's degree in computer science, engineering, or a related field, and strong technical aptitude. Must have experience with agile delivery frameworks, managing programs with third-party integrations, and familiarity with program management and AI tooling.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Transport, Distribution & Logistics
About the role
As a program manager within the product organisation, you will be the bridge that brings colleagues together to deliver complex, cross-functional technical initiatives — often with tight deadlines and multi-layered dependencies. You will build relationships grounded in trust and integrity across the organisation and with third-party partners, enabling you to break through collaboration barriers, resolve conflicts, and manage risks effectively.
This role sits within the rides product team, which leads product strategy and delivery for the rides vertical to simplify mobility for customers. You will play a critical role ensuring complex programmes land on time, to a high standard, and with full visibility across the organisation — including across third-party integration boundaries.
What you'll do
Work closely with engineers, product managers, designers, researchers, data analysts, commercial leaders, and operations teams to conceptualise cross-functional initiatives with layered dependencies and plan their execution
Organise and align multiple stakeholders — including third-party partners — to drive timely, accountable execution
Develop a solid understanding of the technical architecture to exercise sound judgment on risks, trade-offs, and cross-team dependencies
Drive progress transparency through structured communication of status, blockers, and upcoming milestones across all levels of the organisation
Lead incident coordination, post-mortems, and closure of action items to build systemic resilience over time
Own go-live orchestration for major launches — including rollout gates, rollback triggers, and cross-functional readiness sign-offs
Track and flag resourcing risks to support delivery pace and quality
Maintain the programme's source of truth: decision logs, dependency registers, and status documentation
Contribute to process improvement within the programme scope — identifying friction points and proposing better ways of working
Support and contribute to tools and dashboards that surface delivery health, pace, and quality for the rides vertical
Embed AI tooling into core programme workflows — synthesizing meeting intelligence, surfacing dependency risks, and maintaining high-quality stakeholder communications at pace — and actively raise the team's capability to do the same
What you'll need
5+ years of experience as a program manager in a fast-paced engineering organisation
Bachelor's degree in computer science, engineering, or a related field
Strong technical aptitude with the ability to understand distributed systems and architectural trade-offs
Background in fundamental engineering concepts including SSDLC, testing methodologies, API monitoring metrics, and SLAs
Proficiency with agile delivery frameworks (Scrum, SAFe, or equivalent)
Experience managing programmes with significant third-party integration dependencies
Familiarity with programme management and analytics tooling (e.g. Jira, Confluence, dashboarding tools)
Operationally fluent with AI tools: for programme synthesis, risk stress-testing, and communication
Deep familiarity with the delivery complexity of programmes with significant external API and third-party integration dependencies — including SLA implications, incident ownership boundaries, and rollback constraints across organisational lines
Strong communication skills — able to distil complex information clearly for both technical and non-technical audiences
Demonstrated ability to work across multiple teams and manage cross-organisational stakeholders
Proven ability to operate with confidence in ambiguous, fast-moving environments with frequent priority shifts
Passionate problem solver who adapts their approach to evolving requirements and organisational contexts
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time colleague, you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues.
Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
Explore new opportunities to learn and grow every day.
Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.
Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.
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