Requirements
The Sr. Manager Product Ops requires a Bachelor's degree in Business, IT, or related fields, with a preference for advanced degrees or certifications in data analytics or product management. A minimum of 10 years of experience in logistics, product management, or related roles, particularly in food delivery, e-commerce, or q-commerce sectors, is essential. Strong analytical, data-driven problem-solving, and leadership skills are required, along with excellent English communication and stakeholder management abilities.
Description
Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionJob Ref ID: JR0084769What's on Your PlateAs the Sr. Manager Product Ops, you will be responsible for leading the following key areas:Product Strategy and RoadmapLead product discovery and prioritisation, aligning it with logistics OKRs and the needs of local and regional logistics teamsBuild clear Logistics product requirements to enable the talabat Everyday App materialisation through effective lobbying and prioritisation with relevant product stakeholders (in talabat & Delivery Hero)On a business-as-usual basis, Engage closely with business, Delivery Hero & talabat tech teams to address product pain points and prioritize new featuresEnsure feedback is effectively and regularly communicated and reverted back to the respective teams for action.Problem SolvingDrive product thinking to co-solve problems / Logistics priorities based on subject matter expertiseRaise feature requests and advocate with Delivery Hero / talabat P&T for prioritisation with compelling business casesNew Feature RolloutsOversee testing and ensure all pre-launch actions are completed for new feature roll-outsCollaborate with functional teams to design targeted experiment setupsIdentify and monitor success metrics, including the setup of a reporting infrastructureRelay new developments and recommend next steps to key stakeholders both pre and post go-liveEffectively graduate new features to specialised Logistics owners to drive optimisation and business impactProduct Documentation and CommunicationEnsure users understand:How to access logistics tools and the permissions they requireWhat functionalities are enabled and in which marketsWhich features are in the pipeline and their timelinesBugs & Product Issues Assist countries in addressing product and tech-related issues while evaluating their impactAct as the primary contact during product emergencies with our toolsPrioritize and escalate critical bugs to product support teams for prompt resolutionCascade resolution to relevant stakeholders effectivelyReporting structureReports to: Vice President, Regional LogisticsManages: 2x Logistics Product Managers, 1x Logistics Product Specialist (TBD)Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product, Q-CommerceWhat did we orderEducational BackgroundBachelor's degree required. Preferably in Business, IT, or related fields. Advanced degrees or certifications in data analytics or product management will be a plusExperienceA minimum of 10 years of experience in logistics, product management or related rolesExperience in food delivery, e-commerce, or q-commerce sectors will be highly advantageousTechnical SkillsAbility to interpret and work with complex data sets to derive meaningful insights and actionsStrong analytical and data-driven problem-solving skills, especially in test design and interpretationsAbility to diagnose issues and come up with effective solutions quickly Soft SkillsExcellent English communication skills, both written and spoken. Capable of conveying complex ideas clearly to a diverse audience across different markets and teamsStrong leadership qualities with an ability to lead cross-functional teams and influence without authorityProven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervisionExperience in managing multiple stakeholders, both internal and external, to ensure smooth product operations