Description
Responsibilities: Welcome guests warmly and provide attentive, personalised service throughout their dining experience. Present menus, explain dishes and ingredients, and make appropriate food and beverage recommendations. Take accurate orders and coordinate with kitchen and bar teams to ensure timely, seamless service. Demonstrate knowledge of menu offerings, food preparation, beverages, wine and appropriate pairings. Handle guest requests, dietary requirements and food allergies carefully, following the restaurants procedures. Anticipate guest needs, check satisfaction during service and resolve concerns professionally. Support VIP/VVIP guests and accommodate special requests while maintaining luxury service standards. Assist with table allocation, section management and coordination of service flow during busy periods. Support and guide junior team members, helping maintain service standards and professional presentation. Maintain cleanliness, hygiene, mise en place and restaurant readiness before, during and after service. Support opening and closing procedures, accurate billing and upselling initiatives where appropriate. Requirements: Previous experience as a Waiter/Waitress or Senior Waiter/Waitress in luxury hotels, premium resorts, fine-dining restaurants or comparable upscale F&B environments. Strong knowledge of food and beverage service standards. Excellent communication skills and confident guest interaction. Ability to make informed menu recommendations and handle dietary requirements. Professional grooming, attention to detail and a guest-focused attitude. Ability to remain composed during busy service periods and work effectively with a team. Flexibility to work six days per week, rotational shifts and split shifts where required. Comfortable with prolonged standing and outdoor or beachfront operations when required.