✨ AI Summary
Rentokil Boecker Saudi Arabia is seeking Part-Time Call Center Agents who are Saudi Nationals to handle customer inquiries across various channels including telephone, website, live chat, WhatsApp, and email. The role involves logging inquiries, allocating prospects to sales consultants, and following up to ensure customer conversion. This is a hybrid role with split shifts, working 4 hours per day, 6 days per week. The ideal candidate will be fluent in Arabic and English, possess strong communication and customer service skills, good computer skills, attention to detail, and the ability to multitask in a fast-paced environment. University students and fresh graduates are encouraged to apply.
Requirements
Saudi National only.Fluent in Arabic and English (spoken and written).Strong communication and customer service skills.Good computer skills and attention to detail.Ability to multitask and work in a fast-paced environment.University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.
Description
Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Part-Time Call Center Agents to join our team. This position is for Saudi Nationals Only. The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.Working Hours: 4 hours per day, 6 days per week (split shifts)Work Model: Hybrid (office and remote)He/she will be responsible of the following:Receive and manage customer inquiries across all communication channels.Log all customer inquiries and prospects into the ICABS system.Allocate prospects to the assigned Sales Consultant in each branch.Notify the assigned consultant immediately via email and WhatsApp.Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).Maintain accurate records and ensure excellent customer service at all times.