Rooms Controller - Front Office

Required Skills

Minimum 3 years of experience in front office management or rooms operations within a hotel environment. Proficiency with hotel property management systems (PMS) and related software applications. Strong organizational and time management skills with the ability to prioritize multiple tasks. Excellent written and verbal communication skills in English. Analytical mindset with the ability to interpret data and generate actionable insights. Demonstrated problem-solving abilities and attention to detail. Comprehensive knowledge of hotel operations, procedures, and guest service standards. Ability to work effectively in a team environment and support staff development. Preferred: Experience in luxury or upscale hospitality properties. Preferred: Knowledge of revenue management principles and practices. Preferred: Previous supervisory or leadership experience. Preferred: Familiarity with UAE hospitality industry standards and practices.

Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionWe're looking for an experienced and detail-oriented Rooms Controller to join our Front Office team in Ras Al-Khaimah, United Arab Emirates. In this role, you will oversee all aspects of room operations, ensuring optimal occupancy rates, guest satisfaction, and revenue performance. The ideal candidate will demonstrate strong organizational skills, analytical capabilities, and a commitment to maintaining the highest operational standards in a fast-paced hospitality environment.Manage daily room inventory, occupancy levels, and room status updates across all property systemsOversee front desk operations and coordinate with team members to ensure efficient guest check-in and check-out proceduresMonitor room maintenance requests and coordinate with housekeeping and maintenance departments to ensure timely resolutionAnalyze room revenue, occupancy rates, and performance metrics to identify trends and optimization opportunitiesPrepare comprehensive daily, weekly, and monthly operational reports for management reviewHandle guest inquiries, complaints, and special requests with professionalism and efficiencyCoordinate room assignments and allocations to maximize revenue and guest satisfactionEnsure compliance with hotel policies, procedures, and quality standardsMaintain accurate records of room status, maintenance issues, and guest preferencesCollaborate with other departments to streamline operations and improve overall guest experienceMonitor and manage room pricing strategies in coordination with revenue managementQualificationsMinimum 3 years of experience in front office management or rooms operations within a hotel environmentProficiency with hotel property management systems (PMS) and related software applicationsStrong organizational and time management skills with the ability to prioritize multiple tasksExcellent written and verbal communication skills in EnglishAnalytical mindset with the ability to interpret data and generate actionable insightsDemonstrated problem-solving abilities and attention to detailComprehensive knowledge of hotel operations, procedures, and guest service standardsAbility to work effectively in a team environment and support staff developmentPreferred: Experience in luxury or upscale hospitality propertiesPreferred: Knowledge of revenue management principles and practicesPreferred: Previous supervisory or leadership experiencePreferred: Familiarity with UAE hospitality industry standards and practices