Requirements
Requires 2+ years of experience in live operations or customer support roles such as ride-hailing, mobility city ops, marketplace supply desk, operations control, dispatch, logistics, fleet coordination, or last-mile delivery. Must be comfortable working shifts, including nights, weekends, and public holidays, and possess strong decision-making skills under pressure, attention to detail, and clear written and verbal communication. Fluency in English is required, with additional languages being a practical advantage.
Description
As CargoX scales its autonomous delivery fleet across the UAE, we're looking for Operations Centre Controllers to run the command center behind our live delivery operations. Our vehicles handle the driving. You handle everything they can't — the blocked drop point, the road that isn't where the map says it is, the delivery that needs a person to make a call. You will own fleet visibility, dispatch decisions, exception resolution, and field coordination across active zones.This is a hands-on, shift-based operations role for someone who can stay calm under pressure, make sound decisions in real time, and respond quickly when operational exceptions arise.What You'll DoMonitor CargoX's autonomous delivery fleet and live delivery activity from the Operations Centre — holding the picture across all active zones and spotting developing problems before they trigger an alertProvide 24/7 operational coverage as part of a shift-based teamCoordinate dispatch activity and protect delivery continuity across active zonesTrack delivery status, vehicle movement, route progress, exceptions, and operational alertsAssess and resolve operational exceptions — decide whether a delivery can continue as planned, needs rerouting, needs on-ground support, or needs escalation, and make that call quicklyLog incidents accurately and escalate to the relevant operations, field, or technical teams — with enough detail that the receiving team can act without coming back to youCoordinate runner and field technician dispatch where on-ground support is required, giving them the context before they have to ask for itMaintain clear communication with field teams, runners, supervisors, and internal stakeholdersPrepare shift handovers, daily updates, incident logs, and performance reports — a clean handover is a core part of the role, not paperwork at the end of itIdentify recurring issues and feed them back: the same exception in the same place three times is one fix, not three incidents. Your findings drive SOP changes and [routing / mapping / product] improvementsEnsure all operational activity is recorded accurately and in line with CargoX standardsWho You AreExperienced in live operations and/or customer support — ride-hailing or mobility city ops, a marketplace supply desk, operations control, dispatch, logistics, fleet coordination, last-mile delivery, or a similar real-time environment [2+ years]Comfortable working shifts, including nights, weekends, and public holidays as part of a rotationCalm under pressure and able to make practical decisions in real time — including when the situation isn't covered by the playbookDetail-oriented, especially when tracking incidents, updates, and delivery statusA clear communicator, written and verbal, who can coordinate across control room, field, and internal teamsComfortable using dashboards, tracking tools, reporting templates, and operational systems — and able to tell us where they fall shortReliable, organized, and disciplined with SOPs and escalation protocols, while knowing when to flag that a process no longer fits the situationFluent in English. Additional languages are a practical advantage for field and runner coordinationMotivated by working at the front edge of autonomous delivery, mobility, and last-mile logistics in the UAEHelpful to HaveArabic speakersUAE Driving License