Requirements
The ideal candidate should possess a Bachelor's degree or diploma in Hospitality Management, with at least 5 years of experience in Front Office operations, preferably in luxury or five-star hotels. Previous experience as an Assistant Front Office Manager, Duty Manager, or Front Office Manager is required. Fluency in Arabic and English, strong knowledge of PMS systems (preferably Opera), and excellent leadership and problem-solving abilities are essential.
Description
Job SummaryWe are looking for an experienced and guest-focused Assistant Front Office Manager to join a prestigious luxury hotel in Doha. The ideal candidate will have a strong background in luxury hospitality, excellent leadership skills, and proven experience managing front office operations while delivering exceptional guest experiences.Key ResponsibilitiesAssist the Front Office Manager in overseeing daily Front Office operations.Ensure exceptional and personalized guest service in line with luxury hotel standards.Lead and support the Front Office team, including reception, concierge, guest relations, and bell services.Monitor guest arrivals, departures, VIPs, and special requests.Handle guest complaints and service recovery professionally and efficiently.Ensure smooth coordination between Front Office and other hotel departments.Monitor room status, occupancy, and operational requirements.Conduct briefings, coaching, and training for Front Office colleagues.Maintain high standards of grooming, professionalism, and service excellence.Support upselling initiatives and maximize room revenue opportunities.Ensure compliance with hotel policies, procedures, and brand standards.Prepare operational reports and assist with departmental administration.Act as the Front Office Manager in their absence.RequirementsBachelor's degree or diploma in Hospitality Management or a related field.5+ years of Front Office experience, preferably within luxury or five-star hotels.Previous experience as Assistant Front Office Manager / Duty Manager / Front Office Manager.Strong knowledge of luxury guest service and Front Office operations.Fluent Arabic and English communication skills.Excellent leadership, interpersonal, and problem-solving abilities.Strong knowledge of PMS systems, preferably Opera.Professional appearance and excellent grooming standards.Ability to work under pressure in a fast-paced luxury hotel environment.Strong understanding of VIP and high-profile guest management.Qatar or GCC luxury hospitality experience would be an advantage.