Requirements
High school graduate with experience in Customer Service or a related field. A Bachelor's degree in Business Administration, Management, or a relevant discipline is preferred. Responsibilities include handling customer inquiries, complaints, and service requests, monitoring resolution times, coordinating with teams, maintaining records, preparing reports, and identifying service improvements.
Description
Responsible for overseeing customer care activities, coordinating with internal departments and site teams, monitoring service requests and complaints, and ensuring timely and professional responses to customers. The role supports service quality improvement, customer relationship management, and compliance with company procedures and service standards