✨ AI Summary
The Customer Care Officer will be responsible for onboarding new customers, conducting regular reviews, handling customer inquiries, and ensuring customer satisfaction. This role involves explaining platform applications, training customers on the Software-as-a-Service platform, and managing customer complaints. The officer will also identify opportunities for upselling services and compiling daily efficiency reports. A Diploma/Bachelors Degree and customer service experience are required, along with being tech-savvy and possessing excellent communication and interpersonal skills.
Requirements
Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience. Experience in customer service. Proficient in English. Tech-savvy and computer literate. Excellent communication and interpersonal skills. Hands-on and a positive attitude. Team player with a high level of energy and able to work independently.
Description
Primary FunctionsOnboarding new customers (Pre/Post implementation)Conduct regular reviews with customersHandle customer's enquiriesConduct health checkRetain customersConduct training feedback.Process cancellationNegotiate contract renewalUpsell packageManage OTRS Ticket In/Outbound CallControl room during office hoursPerform other duties as assigned by the General Manager.Secondary FunctionsMaintaining a positive, empathetic, and professional attitude toward customers always.Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.Train customers on how to derive the most value from our Software-as-a-Service platform.Ensure customer satisfaction and provide professional customer support.Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.Responding promptly to customer inquiries and communicating with customers through various channels.Providing feedback on the efficiency of the customer service process.Identify opportunities to sell additional services and or Cartrack software applications to clients.Compile daily efficiency and productivity reports.Requirements:Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experienceExperience in customer service.Proficient in English.Tech-savvy and computer literate.Excellent communication and interpersonal skills.Hands-on and a positive attitude.Team player with a high level of energy and able to work independently.