Requirements
Education & Experience▪ Bachelor's degree in Business Administration, Hospitality, or a related field (preferred).▪ Minimum 3–5 years of experience in beauty, wellness, or hospitality, with at least 2 years in a supervisory or management role.▪ Proven track record in achieving revenue targets and managing operational teams.Skills & Competencies▪ Strong leadership, coaching, and people management skills.▪ Excellent customer service and relationship management abilities.▪ Financial acumen able to read and act on P&L and revenue reports.▪ Proficient in salon/spa management software (e.g., Fresha, Mindbody, Vagaro).▪ Strong organizational and problem-solving skills.▪ Excellent communication skills in Arabic and English.▪ Professional appearance consistent with brand standards.
Description
Operations Management▪ Oversee all day-to-day branch operations ensuring smooth and efficient service delivery.▪ Manage appointment scheduling, room utilization, and staff allocation to maximize capacity.▪ Enforce all standard operating procedures (SOPs), hygiene protocols, and health & safety standards.▪ Conduct regular branch audits and implement corrective actions when needed.▪ Manage inventory of products and supplies; coordinate with suppliers and control wastage.Team Leadership & HR▪ Recruit, onboard, train, and develop all branch staff.▪ Build a motivated, service-oriented team through coaching, feedback, and performance reviews.▪ Set individual and team targets; monitor performance against KPIs on a regular basis.▪ Handle scheduling, attendance, leaves, and conflict resolution.▪ Identify skill gaps and coordinate training programs to elevate service quality.Revenue & Financial Performance▪ Drive branch revenue through service excellence, up-selling, and package sales.▪ Monitor daily, weekly, and monthly revenue performance vs. targets.▪ Manage operating costs including staff hours, product usage, and overhead expenses.▪ Analyze P&L reports and implement strategies to improve profitability.▪ Oversee cash management, POS reconciliation, and financial reporting.Client Experience▪ Ensure every client receives a premium, personalized experience from arrival to departure.▪ Handle client complaints and escalations with professionalism and urgency.▪ Implement feedback mechanisms (surveys, reviews) and act on insights.▪ Build lasting client relationships to drive retention and word-of-mouth referrals.▪ Monitor and respond to online reviews across all platforms (Google, social media).Marketing & Retail Support▪ Coordinate with the marketing team to execute local campaigns, promotions, and events.▪ Drive retail product sales within the branch; train staff on consultative selling techniques.▪ Manage branch social media presence and client communication where applicable.▪ Monitor competitor activity and provide market intelligence to management.Reporting & Compliance▪ Prepare and submit regular performance reports to senior management.▪ Ensure full compliance with labor laws, licensing requirements, and brand standards.▪ Maintain accurate client records, treatment notes, and consent forms.▪ Support internal audits and inspections as required.