Requirements
The role requires overseeing executive lounge operations, delivering exceptional guest experiences, resolving guest issues, maintaining lounge presentation, leading and developing the team, and upholding regulatory standards. A passion for hospitality, integrity, leadership, teamwork, accountability, and a focus on the present are key qualities sought.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an executive lounge agent, you’re not just overseeing daily operations of the executive lounge – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Oversee lounge operations: Lead daily execution of the executive lounge service standards to ensure a seamless and elevated guest experience.
Deliver exceptional service: Uphold brand and quality standards to exceed expectations of executive and VIP guests.
Resolve guest issues with care: Respond to enquiries and complaints promptly and professionally.
Maintain lounge presentation: Ensure guest supplies are consistently stocked and lounge areas meet cleanliness and service standards.
Lead and develop the team: Ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions, and consistently provide warm, professional hospitality.
Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing.
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
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