Requirements
The Application Service Manager will be responsible for creating and maintaining operations and processes, managing customer engagement across the lifecycle, ensuring successful service execution, and promoting service quality excellence. Extensive SAP applications knowledge is required. The role involves driving engagement with SAP stakeholders and identifying opportunities for optimization and innovation.
Description
Duration: 240 daysLanguage: English and ArabicCurrency: EuroLocation: Riyadh, Saudi Arabia/RemoteDescription:Acting as an Application Service Manager for multiple customers according to the following tasks: Creation and maintenance of operation and processes from customer aiming engagement excellence Execution Plan Creation & Maintenance Orchestrate unified communication with involved teams Managing the client engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding) Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat) Promote service quality excellence and one-stop shop experience Drive engagement and alignment with other SAP Stakeholders (ECS, Premium Engagement, Professional Services etc.) to provide one unified, harmonious customer experience Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge. Driving engagement as trailblazer and up-sell SAP's products and service portfolioSeveral customersCustomer Location: MENA regionTime zone of support: AST (Arabia Standard Time) (UTC +3)Service time: Sun – Thu between 8:00 a.m. – 6:00 p.m. according to customer requirementsSupport Language: English, ArabicRemote/Onsite Support: visits on customer locations in Riyadh are required, rest remote support