✨ AI Summary
The Facilities Service Officer (FSO) is responsible for ensuring exceptional operational services within facilities, providing a positive experience for beneficiaries and visitors. Key responsibilities include greeting visitors, responding to inquiries and complaints, coordinating maintenance and service requests, monitoring facility readiness, and preparing daily reports. The role involves collaboration with security, maintenance, cleaning, and operations teams to ensure service continuity and compliance with safety standards.
Required qualifications include being a Saudi national with a Bachelor's degree or professional diploma. Previous experience in customer service, facilities management, or hospitality is preferred. Essential skills include excellent communication, outstanding customer service, problem-solving, teamwork, strong time management, organizational skills, flexibility for shift work, ability to work under pressure, attention to detail, and professionalism. Fluency in spoken English and proficiency in Microsoft Office applications are also necessary.
Requirements
Applicant must be a Saudi national with a Bachelor's degree or professional diploma. Prior experience in customer service, facilities management, or hospitality is preferable. Fluency in spoken English and proficiency in computer use and Microsoft Office applications are required.
Description
Job ObjectiveThe Facilities Service Officer aims to ensure the delivery of exceptional operational services within the facilities by providing a positive experience for beneficiaries and visitors, supporting daily operations, and coordinating with operations teams to ensure service quality and compliance with safety and quality standards.ResponsibilitiesReceive and greet visitors and beneficiaries and provide necessary support and assistance.Provide information and guidance related to facilities and available services.Respond to customer inquiries and handle complaints and requests efficiently and professionally.Follow up on maintenance and service requests and coordinate with relevant authorities until completion.Monitor facility readiness and report any faults or observations requiring intervention.Conduct periodic inspections to ensure cleanliness and safety of facilities.Prepare daily reports and document observations and operational activities.Coordinate with security, maintenance, cleaning, and operations teams to ensure service continuity.Comply with company policies and procedures and occupational health and safety requirements.Maintain a professional appearance and conduct reflecting the company image.Perform any other tasks assigned by the direct supervisor.Required QualificationsApplicant must be a Saudi national.Bachelor's degree or professional diploma.Preferably with prior experience in customer service, facilities management, or hospitality.Fluency in spoken English.Proficient in computer use and Microsoft Office applications.Required SkillsExcellent communication skills.Outstanding customer service skills.Ability to solve problems and make decisions.Ability to work effectively as part of a team.Strong time management and organizational skills.Flexibility to work in shift systems.Ability to work under pressure.Attention to detail and commitment to professionalism.