Requirements
Bachelor's degree in hospitality management or related field, with a minimum of 2 years of experience in a similar role within the hotel industry. Proficiency in Microsoft Office and PMS (Opera) is required, along with strong verbal and written communication skills, excellent customer service abilities, efficient multi-tasking capabilities, and the ability to effectively handle and resolve guest complaints.
Description
About UsYas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.About the JobWe are looking for an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role is vital for providing a positive guest experience and smooth operation of the hotel's booking processes.About YouBachelor's degree in hospitality management or related fieldMinimum 2 years of experience in the same role in the hotel industryProficient in Microsoft Office and PMS (Opera)Strong verbal and written communication skills.Excellent customer service skills to ensure guest satisfactionAbility to manage multiple tasks efficientlyCapability to handle and resolve guest complaints effectivelyShape Your Career with Yas Plaza Hotels by IHGAt Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where innovation meets elegance, and every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.Equal Opportunity StatementAldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.