✨ AI Summary
The Call Center Agent will handle high volumes of inbound and outbound calls, manage customer inquiries and complaints, and meet SLAs and conversion quotas. This role involves continuous multitasking between calls, emails, and WhatsApp messages, while also scheduling appointments for the field sales team. The ideal candidate has a minimum of secondary education, is an Arabic speaker with at least 12 months of call center/telesales experience, and possesses excellent communication, customer service, and multitasking skills.
Key responsibilities include ensuring customer satisfaction, managing customer complaints, and reporting accurately. The role requires a strong work ethic, a drive for success, and the ability to work flexibly, including potentially on Fridays, 6 days a week. A passion for helping others and a team-player attitude are also essential.
Requirements
A minimum of secondary education.Arabic speaker.A minimum of 12 months of experience working in a call centre/telesales role.Experience in a fast-paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answering customer emails) and a stream of inbound calls while also having to answer client WhatsApp messages. Well-versed in customer service and training techniques with the ability to learn quickly.Excellent written and verbal communication skills in English.Strong closing skills.Strong customer service attitude, work ethic, and a drive for success.Ability to multitask, prioritise, and manage time effectively & efficiently.Have a passion for helping others.Flexible with working hours.Available 6 days a week and potentially FridaysHard-working, willing to go above and beyond to deliver.Team player.
Description
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.As a Call Center Agent, you will be responsible for handling high volumes of inbound calls and outbound calls whilst working closely with the field sales team.In this role, you will:Handle high volumes of inbound calls and enquiries from numerous channels.Meet our customer SLA’s to ensure customer satisfaction.Handle outbound calls to target potential customers and meet conversion quotas and KPIs. Handle calendar appointments for the field sales team.Manage customer complaints, escalate to the relevant stakeholders, and ensure accurate reporting.Handle customer enquiries and emails.