✨ AI Summary
The Onboarding Specialist will execute end-to-end onboarding activities for assigned regions, monitoring pre-employment requirements, tracking progress, and ensuring milestones are met within SLAs. This role involves executing onboarding processes aligned to regional requirements, adapting workflows, and supporting issue resolution. Additionally, the specialist will be responsible for process documentation, knowledge capture, and transition support to Accenture, gathering and documenting workflows, identifying inconsistencies, and supporting knowledge transfer activities. The role also contributes to onboarding transformation by supporting the evolution of onboarding processes, improving the candidate experience, identifying inefficiencies, and contributing to the development of scalable practices. Strong coordination and communication skills are required to partner with global recruitment, HRBPs, hiring managers, and HR Helpdesk, providing status updates and escalating issues as needed. Maintaining accurate data, ensuring compliance, and supporting audit readiness are also key responsibilities.
Requirements
Requires a Bachelor's degree in human resources, Business Administration, or a related field, with 4+ years of experience in HR Operations, onboarding, or Talent Acquisition coordination. Experience in process documentation, SOP creation, or operational transitions is essential. A Master's degree or HR certification is preferred, as is exposure to multi-region onboarding environments and working with shared services or third-party vendors.
Description
Onboarding Operations & Implementation Support
Deliver end-to-end onboarding activities for assigned regions (ASA, MENA, EUA)
Monitor pre-employment requirements (background checks, documentation, system updates) in line with defined policies and flag all required updates
Track onboarding progress and ensure milestones are met within SLAs
Execute onboarding processes aligned to regional requirements
Adapt workflows based on guidance from manager and project team
Support issue resolution during implementation periods
Act as operational point of contact for recruiters, HRBPs, and HR Helpdesk (Accenture)
Process Documentation, Knowledge Capture & Transition Support to Accenture
Gather onboarding activities currently performed by Bridge team, managers, and HRBPs
Document workflows, steps, dependencies, and required inputs in a structured format
Identify inconsistencies or gaps and escalate to manager for resolution
Maintain clear, accurate, and audit-ready process documentation
Support knowledge transfer activities to HR Helpdesk (Accenture)
Prepare process guides, templates, and trackers for handoff
Coordinate with stakeholders to ensure completeness of information
Track transition progress, timelines, and risks
Flag issues impacting readiness or service continuity