✨ AI Summary
The Team Leader - Grocery is responsible for implementing quality, range, and freshness standards to achieve sales targets and ensure an exceptional customer experience. This role involves motivating the team, addressing issues promptly, and coaching for exceptional customer service within the assigned section. Key responsibilities include overseeing commercial policy, product assortment, internal promotions, stock management, waste reduction, and display control to meet sales and operational goals.
Requirements include a Diploma in Commerce or Finance, 3+ years of experience in retail operations, and strong interpersonal skills such as a pleasant disposition, clear communication, people orientation, team spirit building, and attention to detail.
🎁 Benefits & Perks
Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Requirements
Diploma in Commerce or Finance. 3+ years in Retail operations role. Must have a pleasant and warm disposition with a customer service orientation. Must be a clear communicator, people-oriented, and able to build team spirit and motivation. Must be detail-oriented.
Description
JOB TITLETeam Leader - Grocery | MAF Retail | Hypermarket KuwaitRole SummaryThe Team Leader Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.ROLE PROFILEOversee and implement the commercial policy agreed for the store pricing.Oversee the products assortment in the section.Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.Monitor the NPS in the section work on improving areas that needs development.Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times.RequirementsDiploma in Commerce or Finance.3+ years in Retail operations role.Pleasant and warm disposition with a customer service orientation.Clear communicator.People orientated and able to build team spirit and motivation .Detail orientated.What We OfferAt Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.