Requirements
Requires a Bachelor's degree in Business Administration, Public Administration, or Operations Management with at least 5 years of experience. A Quality Management certification is preferred. The role involves hands-on supervision of service provider centers, monitoring compliance, managing grievances, and ensuring operational requirements are met.
Description
Job DescriptionJob PurposePerform hands-on supervision of service provider centers by executing inspections, monitoringcompliance, managing grievances, and supporting operational requirements to ensure service quality,safety, and adherence to licensing standards and procedures.Roles And ResponsibilitiesStrategy Develop health, safety, and environment plans for employees, service providers, andcustomers. Develop standards for evaluating service provider performance.Operations Monitor centers through control cameras in the Smart Supervision Center. Follow up with service providers to meet requirements for opening and operating licensingcenters. Prepare and follow up on implementation of agreements with service providers incoordination with internal authorities. Conduct field visits to identify improvement opportunities and recommend corrective actions. Ensure implementation of approved policies, circulars, and procedures by service providersand act on violations. Coordinate approval of marketing and awareness campaigns for service provider centers. Analyze and evaluate service provider performance and submit periodic reports. Receive and follow up grievances from service providers and submit complete cases to theUnified Grievance Committee. Manage activities related to service provider bidding for establishing new centers withconcerned departments. Strictly adhere to RTA Information Security policies and report incidents immediately.Product / Process Improvement Recommend service improvements based on field observations and performance analysis. Contribute to developing standards that enhance service quality and operational compliance.Physical Working Conditions Role requires regular field inspections and work at service provider centers and the SmartSupervision Center.QualificationsJob Qualifications & RequirementsBachelor's in Business Administration, Public Administration, Operations ManagementAt least 5 years of experience Preferred: Certification such as Quality Management certificationJob CategoryInspectionAdvertiserRoads and Transport AuthorityDepartmentVehicles LicensingRequired NationalityUAE OnlyMonthly SalaryUnspecifiedSchedule-TimeFull timeJob Posting12/09/2026Unposting Date12/10/2026