Requirements
The ideal candidate has 4-8 years of experience in Business Analysis, Solution Consulting, Digital Transformation, Automation, or Technology Consulting. Strong client-facing and analytical skills are essential, along with excellent process mapping and documentation abilities. The candidate should be comfortable discussing APIs, integrations, automation, and AI, and possess a business-minded approach to translate problems into practical solutions. Strong communication and stakeholder management skills are required, and the candidate should be a solution thinker rather than solely a documentation-focused BA.
Description
About SYSCORTSyscort is a global consulting and technology services firm based in the UAE, delivering business transformation solutions across MENA, APAC, UK, US, and Europe. We specialize in Treasury & Risk Consulting, Financial Transformation, Data & Analytics, AI & Automation, and Technology Consulting, helping organizations optimize operations, unlock insights, and build future-ready enterprises.Role ObjectiveUnderstand client business problems and translate them into well-defined, commercially viable automation, integration and AI solutions that the technical team can execute with minimal ambiguity or rework.Key Responsibilities Client DiscoveryConduct discovery meetings and workshops.Understand business objectives, pain points, processes and requirements.Identify stakeholders, decision-makers and process owners.Challenge the initial requirement where necessary to identify the underlying business problem. Business Process AnalysisDocument AS-IS processes and identify inefficiencies and bottlenecks.Design TO-BE processes.Identify automation, AI and process-improvement opportunities.Define business rules, approvals, exceptions and dependencies. Requirements & Functional DesignPrepare BRDs, FRDs, use cases, user stories and acceptance criteria.Define functional requirements and workflows.Document data requirements, integrations and business rules.Ensure requirements are clear enough for the technical team to build. Automation, Integration & AI ConsultingDesign functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots and voice AI.Understand API, webhook, authentication and data-mapping requirements.Work with developers and Solution Architects to validate technical feasibility. Solution & PresalesSupport discovery-led proposals and solution presentations.Define scope, deliverables, assumptions and exclusions.Provide inputs for effort estimation and pricing.Prepare SOWs and solution documentation. UAT & Delivery HandoverDefine UAT scenarios, test cases and acceptance criteria.Coordinate UAT with client stakeholders.Track defects and clarifications.Ensure approved requirements and functional designs are properly handed over to the development team.Ideal Candidate4–8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting.Strong client-facing and analytical skills.Excellent process mapping and documentation ability.Comfortable discussing APIs, integrations, automation and AI.Business-minded and able to translate problems into practical solutions.Strong communication and stakeholder management skills.Should be a solution thinker, not a documentation-only BA.Success MeasuresHigh-quality discovery and requirements.Reduced delivery rework and clarification cycles.Accurate scope and estimates.Strong client satisfaction.Successful UAT and handover.Identification of meaningful automation and AI opportunities.