✨ AI Summary
Front of House Receptionist at Fitness First Bahrain is responsible for delivering exceptional customer service to club visitors, managing front desk operations, and handling member communications and payments. The role requires strong knowledge of club rules, class timetables, promotions, and standard operating procedures. The successful candidate will maintain a welcoming first impression across communication channels, ensure the club opens on time, keep the front desk organized, and manage member journeys including arrears, renewals, and inquiries, while upholding health and safety responsibilities and brand standards.
Requirements
Qualifications include Secondary Education – A level or equivalent. The role requires delivering excellent customer service at the front desk, maintaining knowledge of club operations and policies, handling member queries and payments, ensuring SOP adherence, cash handling, and professional communication. The candidate should be able to open the club on time, manage calls and messages, process memberships and arrears, and maintain a positive, brand-aligned presence on all channels.
Description
As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.