Description
- Communicate with guests through WhatsApp, phone calls, and booking platforms.- Respond to guest inquiries and requests in a professional and friendly manner.- Assist guests with check-in and check-out procedures.- Follow up with guests throughout their stay to ensure their satisfaction.- Handle guest complaints and problems and coordinate with the appropriate team to resolve them quickly.- Coordinate with housekeeping and maintenance teams when guest assistance is required.- Provide guests with information about the property, house rules, and available services.- Keep accurate records of guest requests, complaints, and important updates.- Follow up on upcoming arrivals and ensure all required guest information is received.- Maintain Kemetland’s customer service standards and create a positive guest experience.