Requirements
Requires 1+ years of experience with computers and Microsoft Office (Outlook, Word, Excel). Must be able to lift up to 49 pounds, stand/walk for up to 12 hours, and frequently push, pull, squat, bend, and reach. Must have a high school diploma or equivalent, be 18 years of age or older, and be able to work 40 hours/week with overtime as needed. Advanced proficiency in written and verbal Spanish (B2 CEFR) and English (B2 CEFR) is required, along with experience in data analysis and report creation.
Description
DescriptionProviding excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable company policies when dealing with customer interactions Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery Maintain knowledge of resources and operational procedures Collaborate with team members to strive for continuous improvement Work independently on projects or tasks to identify and resolve issuesA day in the lifeA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.Basic Qualifications 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach High school or equivalent diploma Work 40 hours/week, and overtime as required Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Are 18 years of age or older - Advanced proficiency in both written and verbal in Spanish (Minimum B2 Common European Framework of Reference, CEFR) - Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)Preferred Qualifications Experience with computers and Microsoft Office products and applicationsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Souq.com for E-Commerce LLC - G32Job ID: A10406452