Requirements
Requires 3-5 years of experience in a Call Center/Contact Center environment with significant outbound sales/telesales experience, and 1-2 years in a Team Leader/Supervisor role. Must have a proven track record of exceeding sales targets and strong knowledge of outbound sales processes. Excellent communication, negotiation, persuasion, objection-handling skills, and strong coaching, mentoring, and people-management abilities are essential.
Description
We are looking for an experienced and target-driven Call Center Team Leader to lead a team of outbound sales representatives. The ideal candidate will have strong experience in outbound calling, telesales, lead conversion, customer engagement, and team performance management.The candidate will be responsible for achieving sales targets, monitoring team performance, coaching team members, and ensuring high-quality customer interactions. Experience within the retail industry will be considered an added advantage.Key ResponsibilitiesLead, supervise, and motivate a team of outbound sales/call center agents.Drive the team to consistently achieve daily, weekly, and monthly sales targets.Monitor outbound calling activities, conversion rates, productivity, and individual KPIs.Coach team members on effective sales techniques, objection handling, upselling, cross-selling, and closing skills.Conduct regular team briefings, performance reviews, and one-to-one coaching sessions.Monitor call quality and ensure adherence to company sales and customer service standards.Key Performance Indicators (KPIs)Sales achievement and revenue generationLead-to-sale conversion rateOutbound call volume and productivityAverage handling time (AHT)Customer conversion and retentionUpselling and cross-selling performanceCall quality and complianceIndividual and team target achievementAttendance and team productivityRequirements3–5 years of experience in a Call Center / Contact Center environment, with significant experience in outbound sales or telesales.At least 1–2 years of experience in a Team Leader / Supervisor role managing an outbound sales team.Proven track record of achieving and exceeding sales targets.Strong knowledge of outbound sales processes, lead management, and conversion techniques.Excellent communication, negotiation, persuasion, and objection-handling skills.Strong coaching, mentoring, and people-management abilities.Good analytical and reporting skills, with the ability to interpret team performance data.