Requirements
Requires strong English language skills (verbal and written), customer service abilities (empathy, problem-solving, professionalism), basic computer literacy (CRM, call-center software, office applications), and time management/organizational skills. Must be able to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively. High school diploma or equivalent is required; additional education in business or communication is beneficial. Previous experience in call centers, BPO, or customer support is an advantage.
Description
Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The company customizes its outsourcing services to meet the unique needs of each client, helping them focus on their core business while better serving their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide tailored support. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and strong operational standards.Role Description Support Agents | English Speakers at ETISAL International Group provide front-line customer support to clients and their customers through phone, email, and chat in English. In this full-time, on-site role based in Cairo, agents handle inquiries, resolve issues, and deliver accurate information in a professional and courteous manner. Daily responsibilities include logging and tracking interactions, escalating complex issues when necessary, and following established procedures and service level agreements. Support Agents are expected to maintain high levels of customer satisfaction, adhere to quality and performance metrics, and collaborate with team members and supervisors to improve processes. The role requires consistent attendance, flexibility for shift work, and adherence to company policies and standards.QualificationsStrong English language skills, including clear verbal communication and accurate written correspondence.Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professionalism under pressure.Basic computer literacy and ability to work with CRM systems, call-center software, and common office applications.Time management and organizational skills, including attention to detail and ability to follow structured workflows and procedures.Ability to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively within a diverse team environment.Previous experience in call centers, BPO, or customer support roles is an advantage.High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.