Requirements
Requires a Bachelor's Degree in Business Administration or Marketing. Must have 7-10 years of progressive automotive retail sales experience in franchised dealerships, with at least 3 years in a Sales Manager or equivalent leadership role. Proven track record of P&L performance, revenue growth, and team leadership in KSA markets is essential. Advanced proficiency in CRM, DMS, P&L management, gross margin control, inventory performance metrics, Excel, PowerPoint, F&I products, financing structures, trade-in valuation, and sales performance analysis is required. A valid Saudi Arabia driving license is also necessary.
Description
Job Requisition ID: 177938 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayPosition SummaryThe Sales Manager owns the full commercial performance of the showroom, accountable for unit sales volume, gross margin, F&I penetration, trade-in performance, and overall customer experience.The role leads a multi-layered sales organization, ensuring strong pipeline management, disciplined execution of sales processes, and alignment with OEM strategies and dealership financial objectives. Acting as the executive face of the showroom, the Sales Manager directly influences revenue growth, profitability, brand perception, and customer satisfaction (NPS/CSV).By combining strategic planning with operational leadership, the Sales Manager ensures consistent target achievement while building a high-performance sales culture.Key ResponsibilitiesCommercial Performance & P&L Ownership. Deliver monthly and annual targets across unit sales, gross margin, F&I penetration, accessories, and trade-in conversions. Manage showroom P&L by controlling pricing discipline, discounting strategy, cost structures, and inventory performance. Develop and execute sales plans aligned with OEM campaigns, stock availability, market conditions, and competitor activity. Monitor pipeline performance, conversion ratios, and sales mix to maximize profitability per unit. Ensure optimal inventory management, reducing ageing stock and improving stock turnTeam Leadership & Capability Development. Lead, coach, and develop Sales Supervisors, Sales Executives, Sales Coordinators, Handover Specialists, and Guest Relations teams. Drive recruitment, onboarding, and ongoing capability development aligned with brand standards and Saudization targets. Set individual and team KPIs, conduct performance reviews, and manage underperformance with clear action plans. Build a high-performance sales culture focused on accountability, conversion excellence, and customer experienceOEM, Finance & Stakeholder Management. Manage strategic relationships with OEM / Principal on stock allocation, product programs, training, and audit compliance. Liaise with finance partners and banks to maintain strong F&I penetration, approval rates, and financing performance. Engage with corporate accounts, fleet clients, and key strategic customers to drive business growth. Coordinate with internal stakeholders including Aftersales, Marketing, and Finance to align business objectivesCustomer Experience & Brand Standards. Ensure showroom presentation, vehicle display, demo fleet readiness, and customer journey align with OEM CI standards. Own showroom NPS / CSV performance and lead resolution of escalated customer complaints. Drive a structured sales journey including second-facing strategy to maximize conversion and customer satisfaction. Ensure consistent and premium customer experience across all touchpointsReporting, Compliance & Governance. Submit accurate sales forecasts, pipeline reports, and performance analytics to senior leadership and finance teams. Ensure full compliance with KYC, financing documentation, anti-fraud controls, and internal audit requirements. Monitor data accuracy within CRM / DMS systems to support reliable reporting and decision-making. Drive workforce planning, Saudization targets, and team structure optimization in coordination with HREducational Requirements. Bachelor's Degree in Business Administration, Marketing, or a related disciplineExperience Requirements. Minimum 7-10 years of progressive automotive retail sales experience within a franchised dealership environment. At least 3 years of experience in a Sales Manager, Showroom Manager, or equivalent leadership role. Proven track record of delivering P&L performance, revenue growth, and team leadership in KSA markets. Experience managing high-volume or multi-brand showroom operations is strongly preferredTechnical Skills. Advanced proficiency in CRM and Dealer Management Systems (DMS) for sales management, reporting, and analytics. Strong understanding of P&L management, gross margin control, and inventory performance metrics. Advanced Microsoft Office skills, particularly Excel and PowerPoint for reporting and presentations. Strong knowledge of F&I products, financing structures, and trade-in valuation processes. Ability to analyze sales performance data and implement corrective strategies. Valid Saudi Arabia driving licenseAbout Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.