Requirements
Qualifications Minimum 1 2 years of experience in Housekeeping or a similar role in a hotel or hospitality environment. Basic knowledge of cleaning procedures, guestroom standards, and hygiene practices. Ability to understand and follow instructions, SOPs, and safety guidelines. Physically fit to handle cleaning tasks, lifting, bending, and long periods of standing or walking. Strong attention to detail and a high level of cleanliness. Good communication skills and a professional, guest-focused attitude. Ability to work independently and as part of a team. Willing to work flexible schedules, including weekends, holidays, and shifts. Knowledge of housekeeping tools, equipment, and chemical handling is an advantage. Previous experience in a 4-star or 5-star hotel is preferred.
Description
MAIN SCOPE OF THE JOB Responsible for all hotel housekeeping functions. Assists the Housekeeping Supervisor and/or the Senior Housekeeping Supervisor in completing departmental tasks.MAIN DUTIES AND RESPONSIBILITIES Get assignment sheet from the Housekeeping office. Take note of all guest requests and instructions provided by the Housekeeping Supervisor. Attend communication meetings of the assigned section. Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work. Check and make note of all rooms with Make Up signs. Check and make note of all rooms with Do Not Disturb signs before the end of the shift and respect the DND sign. Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around. At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations. Report to the Housekeeping Supervisor if guest valuables are exposed. Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service. Follow hospitality protocols when entering or leaving guest rooms. Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping. Remove rotten flowers, wash the flower vase, and place fresh flowers. Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it.